Join us to deliver the top-notch network CRM experience
Hiring
Bring your talents to Zötok and help us create the future of Network CRM experiences.
Join us on an exciting journey as we transform Conversational Commerce in India and globally! Zötok is leading the way with India's 1st Network CRM powered by Generative AI on WhatsApp. Imagine tapping into over $1 trillion in General Trade potential, revolutionizing how Brands, Distributors, and Retailers connect and transact.
What makes us unique? Our ability to convert unstructured data into actionable insights, streamlining communication and operations across the supply chain. Our goal is clear: to become the go-to global communication platform and the preferred network for distributors.
At Zötok, we live by principles like 'The Rainforest' ethos, where user success is our success. We are humble yet relentless in pursuing excellence, always striving for innovation and consistency.
If you're passionate about reshaping commerce, driving efficiency, and making a real impact, join our dynamic team. Let's make every message count together!"
Find the job you love
Account Manager
Hyderabad
Customer Product Support Executive
Hyderabad
Sales Executive
Hyderabad
Inside Sales Representative
Hyderabad
Product Manager
Hyderabad
Software Development Engineer II, Backend
Hyderabad
MIS Executive
Hyderabad
Account Manager
Location : Hyderabad Openings: 2
Position Overview :
As a Customer Success Associate at ZoTok.ai, you will play a critical role in the entire customer journey—from pre-sales outreach to successful implementation and beyond. This position is perfect for individuals who thrive in dynamic environments and are eager to ensure customer satisfaction while driving business growth. You will be part of a small, agile team operating across various geographies, with strong support from the corporate office.
Roles & Responsibilities :
Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software
Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently.
Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly.
Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey.
Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
Skills and Competencies :
Bachelor's degree in business, Marketing, or a related field.
2+ years of experience in customer success, sales, or account management roles
Understanding of the retail supply chain industry is a must.
Family or entrepreneurial background in supply chain distribution is a major advantage.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to travel as needed to meet with customers and teams across various locations
Experience in the technology or SaaS industry is a plus.
Why join us?
Customer Product Support Executive
Location : Hyderabad Openings: 1
Position Overview :
We are looking for a dynamic and customer-focused Customer Product Support Executive to join our team in Hyderabad. In this role, you’ll be the first line of support for our customers, helping them troubleshoot, understand, and navigate our SaaS platform efficiently. You will work closely with our Product, Tech, and Customer Success teams to ensure customer satisfaction and continuous product improvement.
Roles & Responsibilities :
Provide timely and effective product support to users via email, chat, and calls.
Troubleshoot and resolve custom er issues by replicating problems, escalating bugs, and tracking closure.
Act as the bridge between customers and internal teams, relaying feedback and suggesting enhancements.
Create and maintain knowledge base articles, FAQs, and how-to guides.
Educate customers on new features and best practices to enhance their product experience.
Monitor recurring support patterns and proactively raise improvement suggestions.
Participate in product QA and beta testing, providing customer perspective feedback.
Skills and Competencies :
2–3 years of experience in Customer Support or Technical Support in a SaaS product company.
Strong understanding of how SaaS platforms work (B2B preferred).
Excellent communication skills – both written and verbal.
Strong problem-solving and analytical abilities.
Hands-on experience with support tools like Freshdesk, Zendesk, Intercom, or similar platforms.
Comfortable working in a fast-paced, cross-functional startup environment.
Ability to multi-task and manage priorities effectively
Why join us?
Get hands-on experience in a cutting-edge tech company and see your work make an impact. Learn from the best in the industry and get guidance to kickstart your career. Work in a fun, inclusive environment where your ideas and contributions are celebrated. Balance your internship with your studies with flexible hours.
Sales Executive
Location : Hyderabad Openings: 2
Position Overview :
As a Sales Executive, you will play a pivotal role in driving revenue growth by acquiring new clients and nurturing existing relationships. You will be responsible for understanding the needs of potential customers, articulating the value proposition of our SaaS products, and closing deals to meet or exceed sales targets. This role requires a highly motivated individual with a proven track record in B2B sales, excellent communication skills, and a passion for technology.
Roles & Responsibilities :
Identify and prospect potential clients through various channels, including cold calling, networking events, and online platforms.
Present product demonstrations and effectively communicate the features, benefits, and value proposition of our SaaS solutions
Proactively identify and target new business opportunities within the B2B and distribution market segments.
Conduct market research to understand industry trends, competitive landscape, and customer needs.
Develop and implement strategic sales plans to penetrate target markets and achieve sales targets.
Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders
Act as a trusted advisor to clients, providing expert guidance on how our products can address their specific needs and deliver tangible results.
Understand client’s business requirements and challenges to effectively conduct product demonstrations.
Meet or exceed sales targets and KPIs set by the management team
Oversee end-to-end onboarding of customers, ensuring a seamless transition from closure to the first bill generation and successful utilization of the software.
Maintain accurate and up-to-date records of sales activities, pipeline management, and revenue forecasts using CRM software.
Maintain accurate and up-to-date records of sales activities, pipeline management, and revenue forecasts using CRM software.
Understanding of General Trade/Distribution business will be considered an added advantage
Skills and Competencies :
Minimum 2+ years of experience in sales, particularly in IT and product sales.
Proven experience in managing and owning revenue targets, ensuring consistent achievement.
Team Management: Experience in leading and managing a sales team, with strong leadership skills.
Sales Strategy: In-depth understanding of the end-to-end sales process, from lead generation to product usage.
Territory Focus: Experience in handling sales for the Indian market.
Why join us?
Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.
Inside Sales Representative
Location : Hyderabad Openings: 15
Position Overview :
We are on the lookout for energetic and driven Inside Sales Representative to join our growing team. As part of our Sales function,
Roles & Responsibilities :
Engage business clients through phone calls and virtual platforms to pitch Zotok’s solutions.
Identify client needs, present tailored offerings, and close sales to meet targets. Build and nurture client relationships to ensure long-term partnerships.
Build and nurture client relationships to ensure long-term partnerships.
Use CRM tools to manage leads, track sales activities, and forecast opportunities.
Collaborate with marketing to refine sales strategies and stay updated on market trends.
Consistently meet or exceed monthly and quarterly sales quotas.
Handle initial objections and pass on qualified leads to the appropriate sales personnel.
Skills and Competencies :
Bachelor’s degree in any discipline (Freshers welcome).
Excellent communication and interpersonal skills.
Confidence and persistence in making cold calls.
Willingness to learn and grow in a sales career.
Basic understanding of sales processes, and customer handling is a plus.
Why join us?
Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.
Product Manager
Location : Hyderabad Openings: 1
Position Overview :
As a key player in the product development of India's first conversational commerce engine powered by GenAI, you will work closely with the founder and various stakeholders to drive product strategy, define roadmaps, and manage product lifecycles. Your primary responsibility will be to understand customer needs, outline product requirements, and introduce innovative solutions that align with business goals. This role is based on-site in Hyderabad.
Roles & Responsibilities :
Product Strategy & Roadmap Development: Collaborate directly with the founder to shape and define the product vision and strategy. Develop and maintain product roadmaps that align with business goals and market demands.
Stakeholder Collaboration: Partner with cross-functional teams (engineering, design, marketing, sales) to gather requirements, prioritize features, and ensure successful product delivery.
Customer Insights: Conduct market research and collect customer feedback to understand user needs and pain points, utilizing these insights to drive product improvements and the development of new features.
Documentation: Prepare comprehensive Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) to effectively communicate product specifications and business needs to the development team.
Project Management: Manage the full product development cycle from concept to launch, ensuring timely delivery and high-quality outcomes. Track progress, adjust plans as needed, and ensure project goals are met.
Performance Monitoring: Post-launch, analyze product performance metrics to identify areas for improvement and ensure the product meets both user expectations and business objectives.
Product Development: Lead the entire product lifecycle for ZöTok’s AI-powered solutions, focusing on seamless integrations with ERP, CRM, and conversational AI platforms.
Innovation & Improvement: Continuously explore opportunities for product innovation and enhancement, with a focus on driving growth and improving user satisfaction.
Prototyping: Develop and iterate on product prototypes to visualize concepts, workflows, and user experiences prior to full-scale development.
Skills and Competencies :
Experience: At least 2 years of experience in product management within the B2B or B2C industry.
Education: Bachelor's degree in Business Administration, Computer Science, Engineering, Product Management, or a related field from a tier-1 ,tier-2 college.
A Master's degree or an MBA in a related field would be an added advantage.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Proven track record of collaborating effectively with cross-functional teams.
Ability to manage multiple projects simultaneously.
Familiarity with product management tools and methodologies.
Why join us?
Software Development Engineer II, Backend
Location : Hyderabad Openings: 1
Position Overview :
Are you a coding wizard with a passion for innovation and a knack for turning ideas into reality? ZoTok TradeTech is on the lookout for a Backend Developer to join our vibrant team in Hyderabad. At ZoTok, we don't just write code; we conjure up solutions that redefine the future of fintech. If you're ready to unleash your creativity and be part of something truly extraordinary, then read on!
Roles & Responsibilities :
Collaborate with our team of visionaries to design and develop robust backend solutions that power our cutting-edge fintech products.
Take ownership of building scalable, efficient APIs and services that drive seamless communication between our applications and databases.
Embrace the freedom to innovate and experiment, contributing fresh ideas and creative solutions to propel our technology forward.
Dive deep into complex technical challenges, using your expertise to troubleshoot issues, optimize performance, and ensure reliability.
Foster a culture of collaboration and knowledge sharing, working closely with cross-functional teams to bring ideas to life and deliver exceptional results.
Stay ahead of the curve by exploring emerging technologies and best practices, continuously expanding your skill set and driving innovation within the team.
Proficiency in writing efficient and optimized code for high-performance and scalability.
Experience in designing and implementing RESTful APIs and Microservices architecture.
Understanding of software development principles such as SOLID, DRY, and KISS.
Familiarity with cloud computing and experience with deploying applications on AWS.
Experience in implementing and using containerization technologies like Docker.
Understanding of database design and optimization principles.
Ability to collaborate effectively with other developers, designers, and stakeholders
Strong analytical and problem-solving skills.
Effective communication and documentation skills to clearly articulate technical concepts and ideas.
Why join us?
Join us at ZoTok and be part of a team that celebrates diversity, fosters innovation, and empowers you to bring your best ideas to the table. If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, apply now and let's create something extraordinary together!
MIS Executive
Location : Hyderabad Openings: 2
Position Overview :
As an MIS Executive in the Customer Success department, you will be responsible for managing customer-related data, tracking key performance metrics, and providing reports to help improve customer engagement. Your analytical skills will help streamline operations, ensuring our customers receive the best support and experience with Zotok.ai’s solutions.
Roles & Responsibilities :
Data Management: Maintain, update, and organize customer data in the MIS system.
Report Generation: Develop and share daily, weekly, and monthly reports on customer interactions, support tickets, and product usage.
Performance Analysis: Track key KPIs (such as customer retention, response times, and issue resolution rates) and provide insights for improvement.
Customer Insights: Analyze customer feedback, trends, and support requests to assist the Customer Success team in enhancing services.
Automation & Optimization: Work on automating repetitive reporting tasks using Excel, SQL, or other reporting tools.
Cross-Team Collaboration: Coordinate with Customer Support, Product, and Sales teams to ensure smooth data sharing and decision-making.
CRM & Ticketing System Management: Maintain accuracy and completeness of data in the CRM and support tools.
Process Improvement: Identify gaps in data reporting, suggest improvements, and implement best practices to enhance efficiency.
Skills and Competencies :
Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
Proficiency in Excel (Advanced), Google Sheets, SQL, and CRM tools.
1-3 years of experience in MIS, Data Analysis, or a similar role (preferably in a SaaS or customer-facing environment).
Experience in data visualization tools (Tableau, Power BI, etc.) is a plus.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills to present data insights clearly.
Ability to work in a fast-paced environment and handle multiple priorities.
Why join us?
Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.
Enable AI on WhatsApp
