Software Development Engineer II, Backend

Location : Hyderabad - Experience : 3 - 6years
Openings: 2

Position Overview :

Roles & Responsibilities :

• Collaborate with our team of visionaries to design and develop robust backend solutions that power our cutting-edge fintech products.
• Take ownership of building scalable, efficient APIs and services that drive seamless communication between our applications and databases.
• Embrace the freedom to innovate and experiment, contributing fresh ideas and creative solutions to propel our technology forward.
• Dive deep into complex technical challenges, using your expertise to troubleshoot issues, optimize performance, and ensure reliability.
• Foster a culture of collaboration and knowledge sharing, working closely with cross-functional teams to bring ideas to life and deliver exceptional results.
• Stay ahead of the curve by exploring emerging technologies and best practices, continuously expanding your skill set and driving innovation within the team.

Skills and Competencies :

• Strong proficiency in Node.js, Loopback, NestJs, RDBMS (MySQL), AWS, Lambda, ECS,
• Microservices, and related technologies.
• Proficiency in writing efficient and optimized code for high-performance and scalability.
• Experience in designing and implementing RESTful APIs and Microservices architecture.
• Understanding of software development principles such as SOLID, DRY, and KISS.
• Familiarity with cloud computing and experience with deploying applications on AWS.
• Experience in implementing and using containerization technologies like Docker.
• Understanding of database design and optimization principles.
• Ability to collaborate effectively with other developers, designers, and stakeholders.
• Strong analytical and problem-solving skills.
• Effective communication and documentation skills to clearly articulate technical concepts and ideas.

Why join us?

Join us at Zötok and be part of a team that celebrates diversity, fosters innovation, and empowers you to bring your best ideas to the table. If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, apply now and let's create something extraordinary together!

Software Development Engineer I, Frontend

Location : Hyderabad - Experience : 2 - 3years
Openings: 2

Position Overview :

Roles & Responsibilities :

• BE / B.Tech / MCA
• 2 - 3 years of experience in front end development
• Expertise in HTML5, CSS, React Js / JavaScript (ES6), DOM manipulation and the JavaScript object model
• Experience with popular React.js workflows (such as Redux)
• Experience working with ReactNative and understanding of ReactNative best practices
• Proficient understanding of code versioning tools, such as Git
• Basic understanding of CSS pre-processing platforms, such as LESS and SASS
• Familiarity with RESTful APIs
• Having knowledge of Unit-Test/Java/Spring will be an added advantage
• Knowledge of modern authorization mechanisms, such as JSON and Web Token
• Demonstrates deep expertise in specific coding concepts and/or languages, especially around modern application architectures.
• Experience with web applications that use responsive design to better support mobile browsers

Skills and Competencies :

• Working with the technical manager, understanding requirements, documents and develops with clean and maintainable code, and works with members to foster growth within the team.
• Analyzes, designs, programs, resolves bugs, supports, and modifies software for enhancements and/or new feature development
• Estimates work based on requirements
• Develop user interface components and implementing them following well- known React.js workflows (such as Redux), React hooks, react-router with Javascript ES6
• Develop and maintain excellent React Native applications with clean code
• Optimizing components for maximum performance
• Work with modern tools like Jira, Git, Google Docs, etc
• Highly motivated, enthusiastic and self-learner
• Partnering with others to solve problems quickly and efficiently

Why join us?

Join us at Zötok and be part of a team that celebrates diversity, fosters innovation, and empowers you to bring your best ideas to the table. If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, apply now and let's create something extraordinary together!

Quality Test Engineer I

Location : Hyderabad - Experience : 2 - 3years
Openings: 1

Position Overview :

Roles & Responsibilities :

• Conduct API testing using tools like Postman or Rest Assured to ensure functionality and performance.
• Utilize bug tracking and defect management tools to identify, document, and track issues.
• Develop and execute test cases to validate application functionality and usability.
• Collaborate with cross-functional teams in Agile/Scrum practices to ensure timely and effective delivery of high-quality software.
• Analyze test results and provide clear and concise reports on findings and recommendations.

Skills and Competencies :

• Strong experience in API testing using tools like Postman or Rest Assured.
• Proficiency in bug tracking and defect management processes.
• Solid understanding of SQL for database testing and validation.
• Experience in test case development and execution.
• Familiarity with Agile/Scrum methodologies and practices.
• Strong analytical and communication skills to articulate issues effectively.

Why join us?

Join us at ZoTok and be part of a team that celebrates diversity, fosters innovation, and empowers you to bring your best ideas to the table. If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, apply now and let's create something extraordinary together!

Quality Test Engineer II

Location : Hyderabad - Experience : 3 to 5years
Openings: 1

Position Overview :

Roles & Responsibilities :

• Conduct API testing using tools like Postman or Rest Assured to ensure functionality and performance.
• Utilize bug tracking and defect management tools to identify, document, and track issues.
• Develop and execute test cases to validate application functionality and usability.
• Collaborate with cross-functional teams in Agile/Scrum practices to ensure timely and effective delivery of high-quality software.
• Analyze test results and provide clear and concise reports on findings and recommendations.

Skills and Competencies :

• Strong experience in API testing using tools like Postman or Rest Assured.
• Proficiency in bug tracking and defect management processes.
• Solid understanding of SQL for database testing and validation.
• Experience in test case development and execution.
• Familiarity with Agile/Scrum methodologies and practices.
• Strong analytical and communication skills to articulate issues effectively.

Why join us?

Join us at ZoTok and be part of a team that celebrates diversity, fosters innovation, and empowers you to bring your best ideas to the table. If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, apply now and let's create something extraordinary together!

Software Development Engineer I, Python & Integrations

Location : Hyderabad - Experience : 2 to 3years
Openings: 1

Position Overview :

Roles & Responsibilities :

• Develop, maintain, and optimize data integration pipelines using Python.
• Implement data transformations, validations, and quality checks to ensure data integrity.
• Work with AWS services such as Lambda, S3, and Aurora/MySQL to support seamless data integration.
• Troubleshoot and resolve integration issues to ensure uninterrupted data flow across systems.
• Collaborate with cross-functional teams to define and meet integration needs.
• Document code, solutions, and processes for the data integration architecture to ensure clear communication and maintainability.

Skills and Competencies :

• Candidates should have experience in Python development, with a focus on data integration or backend services, typically ranging from 2 to 3 years.
• Proficiency in developing and consuming APIs (REST, etc.).
• Hands-on experience with AWS services like Lambda, S3, SQS, and Aurora/MySQL.
• Strong problem-solving skills with the ability to work in a fast-paced, dynamic environment.
• Excellent communication skills and the ability to collaborate effectively with remote teams.

Why join us?

Join us at ZoTok and be part of a team that celebrates diversity, fosters innovation, and empowers you to bring your best ideas to the table. If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, apply now and let's create something extraordinary together!

Database Administrator/Developer

Location : Hyderabad
Openings: 1

Position Overview :

Roles & Responsibilities :

• 1. Develop and maintain database schemas, tables, indexes, and views to optimize performance and ensure data integrity.
  2. Write and optimize SQL queries to support various teams and business use cases.
  3. Proactively monitor and troubleshoot database performance, addressing bottlenecks and optimizing resource usage.
  4. Implement and manage backup and disaster recovery strategies to ensure data availability and integrity.
  5. Collaborate with cross-functional teams to translate business requirements into efficient and scalable database designs.
  6. Stay updated on the latest database technologies and implement best practices.

Skills and Competencies :

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred).
  • 2+ years of hands-on experience in MySQL/AWS Aurora database development.
  • Strong proficiency in SQL query optimization, indexing, and performance tuning.
  • Practical experience with AWS services including Aurora and S3.
  • Excellent analytical and problem-solving skills with strong attention to detail.
  • Ability to work independently and collaborate in a fast-paced, dynamic environment.
  
  
• Preferred Qualifications:
  
  • AWS Certified Database - Specialty certification.
  • Experience with other relational databases such as PostgreSQL or Redshift Data Warehouse.

Why join us?

At ZoTok, you'll have the opportunity to work on cutting-edge technology, collaborate with a talented team, and play a key role in driving data solutions that empower business decisions. If you're passionate about databases and eager to grow, we'd love to hear from you!

Customer Success Associate

Location : Bangalore, Mumbai, Pune, Chennai, Ahmedabad, Nagpur - Experience : 2 to 4 Yrs
Openings: 6

Position Overview :

Roles & Responsibilities :

• Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software.
• Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
• Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
• Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
• Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently.
• Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
• Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
• Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly.
• Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey.
• Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
• Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.

Skills and Competencies :

• More than 2 years' experience in Customer Success, Client Onboarding, or similar roles within the IT/Product SaaS industry.
• Bachelor's degree is mandatory (negotiable for candidates with relevant industry experience).
• Working experience in Distribution or Commerce industries is a plus.
• Strong understanding of Supply Chain Management concepts and processes.
• Excellent communication, relationship-building, and presentation skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Self-motivated with a proactive attitude and a passion for driving customer success.

Why join us?

Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.

you'll dive deep into the expansive industry of Supply Chain Management (SCM) within the Software-as-a-Service (SaaS) realm, specifically focusing on the sales port. Your expertise in SCM and SaaS will not only be honed but also expanded, as you contribute to revolutionizing the way businesses operate in this domain. Zotok is an unique product offering that occupies a niche market with tremendous demand, promising you an unparalleled sense of pride in what you do. Join us today and be a part of something truly extraordinary.

Customer Success Lead

Location : Bangalore, Mumbai, Pune, Chennai, Ahmedabad, Nagpur - Experience : 5+ Yrs
Openings: 6

Position Overview :

Roles & Responsibilities :

• Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software.
• Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
• Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
• Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
• Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently.
• Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
• Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
• Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly.
• Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey.
• Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
• Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.

Skills and Competencies :

• More than 2 years' experience in Customer Success, Client Onboarding, or similar roles within the IT/Product SaaS industry.
• Bachelor's degree is mandatory (negotiable for candidates with relevant industry experience).
• Working experience in Distribution or Commerce industries is a plus.
• Strong understanding of Supply Chain Management concepts and processes.
• Excellent communication, relationship-building, and presentation skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Self-motivated with a proactive attitude and a passion for driving customer success.

Why join us?

Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.

you'll dive deep into the expansive industry of Supply Chain Management (SCM) within the Software-as-a-Service (SaaS) realm, specifically focusing on the sales port. Your expertise in SCM and SaaS will not only be honed but also expanded, as you contribute to revolutionizing the way businesses operate in this domain. Zotok is an unique product offering that occupies a niche market with tremendous demand, promising you an unparalleled sense of pride in what you do. Join us today and be a part of something truly extraordinary.

Junior Sales Executive

Location : Pune, Mumbai, Bangalore, Chennai, Ahmedabad, Jaipur, Rajkot/Vadodara, NCR, Raipur, Indore/Bhopal, Aurangabad, Chandigarh, Lucknow/Khanpur, Kolkata, Nagpur : 1 - 3 Yrs
Openings: 22

Position Overview :

Roles & Responsibilities :

• Identify and prospect potential clients through various channels, including cold calling, networking events, and online platforms.
• Present product demonstrations and effectively communicate the features, benefits, and value proposition of our SaaS solutions
• Proactively identify and target new business opportunities within the B2B and distribution market segments.
• Conduct market research to understand industry trends, competitive landscape, and customer needs.
• Develop and implement strategic sales plans to penetrate target markets and achieve sales targets.
• Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders.
• Act as a trusted advisor to clients, providing expert guidance on how our products can address their specific needs and deliver tangible results.
• Understand client's business requirements and challenges to effectively conduct product demonstrations.
• Meet or exceed sales targets and KPIs set by the management team
• Oversee end-to-end onboarding of customers, ensuring a seamless transition from closure to the first bill generation and successful utilization of the software.
• Maintain accurate and up-to-date records of sales activities, pipeline management, and revenue forecasts using CRM software.
• Provide regular reports and updates to management on sales performance, market insights, and competitive activities.
• Understanding of General Trade/Distribution business will be considered an added advantage
• Ensure smooth transition from lead to active customer, maintaining clear communication throughout the process.
• Oversee the product setup, including customization, configuration, and integration within the customer's existing systems.
• Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively.
• Monitor initial product usage and provide support to ensure successful adoption and the collection of the first invoice

Skills and Competencies :

• Experience:
  Minimum 1+ years of experience in sales, particularly in IT and product sales.
  Proven experience in managing and owning revenue targets, ensuring consistent achievement.
  Team Management: Experience in leading and managing a sales team, with strong leadership skills.
  Sales Strategy: In-depth understanding of the end-to-end sales process, from lead generation to product usage.
  Territory Focus: Experience in handling sales for the Indian market.
  
• Educational Qualifications:
  MBA graduate is required.
  Candidates with Engineering + MBA backgrounds will be given preference.
  
  Additional Advantage:
  Candidates who have experience or insight into family-run businesses and have closely observed business operations will have an edge.
  
  
• Strong negotiation and communication skills.
  • Analytical mindset with the ability to strategize and execute effectively.
  • Ability to meet targets in a fast-paced, results-oriented environment.
  • Expertise in IT and product sales, with a focus on customer needs and solutions.

Why join us?

Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.

Senior Sales Executive

Location : Mumbai, Bangalore, Chennai, Ahmedabad, Delhi - Experience : 4+ Yrs
Openings: 5

Position Overview :

Roles & Responsibilities :

• Identify and prospect potential clients through various channels, including cold calling, networking events, and online platforms.
• Present product demonstrations and effectively communicate the features, benefits, and value proposition of our SaaS solutions
• Proactively identify and target new business opportunities within the B2B and distribution market segments.
• Conduct market research to understand industry trends, competitive landscape, and customer needs.
• Develop and implement strategic sales plans to penetrate target markets and achieve sales targets.
• Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders.
• Act as a trusted advisor to clients, providing expert guidance on how our products can address their specific needs and deliver tangible results.
• Understand client's business requirements and challenges to effectively conduct product demonstrations.
• Meet or exceed sales targets and KPIs set by the management team
• Oversee end-to-end onboarding of customers, ensuring a seamless transition from closure to the first bill generation and successful utilization of the software.
• Maintain accurate and up-to-date records of sales activities, pipeline management, and revenue forecasts using CRM software.
• Provide regular reports and updates to management on sales performance, market insights, and competitive activities.
• Understanding of General Trade/Distribution business will be considered an added advantage
• Ensure smooth transition from lead to active customer, maintaining clear communication throughout the process.
• Oversee the product setup, including customization, configuration, and integration within the customer's existing systems.
• Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively.
• Monitor initial product usage and provide support to ensure successful adoption and the collection of the first invoice

Skills and Competencies :

• Experience:
  Minimum 4+ years of experience in sales, particularly in IT and product sales.
  Proven experience in managing and owning revenue targets, ensuring consistent achievement.
  Team Management: Experience in leading and managing a sales team, with strong leadership skills.
  Sales Strategy: In-depth understanding of the end-to-end sales process, from lead generation to product usage.
  Territory Focus: Experience in handling sales for the Indian market.
  
• Educational Qualifications:
  MBA graduate is required.
  Candidates with Engineering + MBA backgrounds will be given preference.
  
  Additional Advantage:
  Candidates who have experience or insight into family-run businesses and have closely observed business operations will have an edge.
  
  
• Strong negotiation and communication skills.
  • Analytical mindset with the ability to strategize and execute effectively.
  • Ability to meet targets in a fast-paced, results-oriented environment.
  • Expertise in IT and product sales, with a focus on customer needs and solutions.

Why join us?

Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.

Senior Executive, Social Media

Location : Hyderabad - Experience : 2 - 4years
Openings: 1

Position Overview :

Roles & Responsibilities :

• Social Media Management (10%)
• Oversee daily social media activities across LinkedIn, Twitter, Instagram, and Facebook.
• Execute the content calendar in alignment with marketing strategies.
• Track social media performance using analytics tools, identifying trends and optimizing engagement.
• Stay ahead of social media trends and best practices to ensure fresh and relevant content.
• Content Writing (30%)
• Develop high-quality content, including emails, blogs, whitepapers, WhatsApp messages, and articles.
• Tailor messaging to specific audiences, ensuring it resonates with ZoTok's clients, partners, and stakeholders.
• Collaborate with the marketing team to create content that supports brand visibility and sales objectives.
• Edit and proofread materials for clarity, accuracy, and brand consistency.
• Outreach and Partnerships (30%)
• Build and manage relationships with industry associations, channel partners, and media outlets.
• Engage with association heads for potential collaborations, including webinars and seminars for their members.
• Identify and nurture opportunities for channel sales partnerships and co-marketing initiatives.
• Develop PR and branding strategies by managing relationships with media outlets.
• Event Coordination and Industry Engagement (30%)
• Organize and coordinate ZoTok's participation in industry exhibitions and events.
• Plan and execute meet-and-greet events with clients, prospects, and industry influencers.
• Handle event logistics, travel arrangements, and scheduling for ZoTok's team.
• Act as the main contact for event inquiries, ensuring flawless execution of all details.
• Collaborate with industry association heads to organize seminars, workshops, and joint events.
• Monitor event outcomes, gather feedback, and report on event performance.

Skills and Competencies :

• Bachelor's degree in Marketing, Communications, Event Management, or a related field.
• 2-4 years of experience in social media management, content creation, public relations, and event coordination.
• Excellent writing and editing skills with experience in creating content across various formats.
• Strong organizational skills with the ability to handle multiple priorities and deadlines.
• Proven experience in partnership management and building strong industry relationships.
• Experience coordinating industry events, conferences, and exhibitions.
• Willingness to travel for events and partner meetings.
• Skills Required
• Social Media Management: Proficient with social platforms, scheduling tools, and analytics.
• Content Creation: Skilled in writing and editing for various mediums, including marketing copy.
• Outreach & Partnerships: Strong track record of establishing and managing partnerships with industry associations and media.
• Event Planning: Expertise in organizing industry exhibitions, client events, and partnership meetings.
• Communication: Excellent interpersonal skills with the ability to build and maintain relationships with key stakeholders.

Why join us?

Get hands-on experience in a cutting-edge tech company and see your work make an impact. Learn from the best in the industry and get guidance to kickstart your career. Work in a fun, inclusive environment where your ideas and contributions are celebrated. Balance your internship with your studies with flexible hours.

Business Process Analyst

Location : Hyderabad - Experience : 0 - 2years
Openings: 1

Position Overview :

Roles & Responsibilities :

• Requirement Gathering: Assist in gathering and documenting business requirements from various clients, including brands, distributors, and retailers, to align software solutions with customer needs.
• Market Research: Conduct in-depth market research to identify trends, competitors, and growth opportunities in the supply chain SaaS industry.
• Customer Feedback Analysis: Analyze customer feedback and recommend product improvements to enhance user experience and satisfaction.
• Documentation: Collaborate with cross-functional teams to create clear, concise, and professional documentation, including business requirements, user stories, and process flows.
• Data Analysis & Reporting: Perform data analysis using Excel and other tools to generate insightful visual reports, identifying performance trends and areas for optimization within the supply chain process.
• Presentations: Present findings, insights, and recommendations to internal teams and clients using AI tools and advanced data visualization platforms like Power BI or Tableau.
• Excel Expertise: Demonstrate advanced Excel skills for data manipulation, analysis, and reporting.
• Agile Environment: Work in an agile, dynamic startup environment, adapting to ad-hoc tasks and changing priorities.
• Continuous Learning: Commit to continuous learning and quickly implement new tools and strategies to drive business improvements.
• Product Support: Support the product team by gathering customer feedback and translating it into actionable product features or updates.

Skills and Competencies :

• A bachelor's degree in Business Administration, Supply Chain Management, Data Science, or a related field.
• Strong analytical and problem-solving skills.
• Proficiency in Excel; familiarity with data visualization tools like Power BI or Tableau is a plus.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt quickly to new tools, technologies, and industry practices.

Why join us?

• Innovative Product: Be part of a revolutionary AI-driven platform that is transforming the way businesses operate.

• Growth Opportunities: Work in a fast-growing company with the potential for career advancement.

• Supportive Environment: Join a collaborative team that values your contributions and offers strong support from the corporate office.

• Impactful Role: Play a crucial role in ensuring customer success and driving the business forward.

Entry Level, Marketing - BDE role

Location : Hyderabad - Experience : 0 - 1years
Openings: 4

Position Overview :

Roles & Responsibilities :

• Sales Calling & Outreach: Proactively reach out to potential clients through cold calls, emails, and social media to generate leads and build a strong sales pipeline.
• Meeting Setup: Schedule and coordinate meetings between potential clients and our sales team, ensuring effective follow-up and engagement.
• Client Interaction: Collaborate closely with clients to understand their needs and provide initial onboarding support to the ZöTok platform.
• Support Customer Success: Assist the customer success team in onboarding new clients and providing them with a seamless experience on the ZöTok platform.
• Market Research: Conduct research to identify new sales opportunities, trends, and competitors in the market.
• CRM Management: Maintain accurate and up-to-date records of client interactions and sales activities in the CRM system.
• Cross-functional Collaboration: Work with the marketing, sales, and customer success teams to create strategies that improve client engagement and satisfaction.
• Feedback Loop: Gather and relay client feedback to the product and customer success teams to drive continuous improvement.

Skills and Competencies :

• A bachelor's degree in Marketing, Business Administration, Communication, or a related field.
• Strong communication skills, both verbal and written.
• Enthusiastic, goal-oriented, and eager to learn and adapt.
• Ability to build rapport quickly and effectively with potential clients.
• Excellent organizational skills and attention to detail.
• Familiarity with CRM tools and basic marketing principles is a plus.

Why join us?

Get hands-on experience in a cutting-edge tech company and see your work make an impact. Learn from the best in the industry and get guidance to kickstart your career. Work in a fun, inclusive environment where your ideas and contributions are celebrated. Balance your internship with your studies with flexible hours.

Design & Content, Intern

Location : Hyderabad, Work from office
Openings: 1

Position Overview :

Roles & Responsibilities :

• Create Amazing Content: Develop high-quality written and visual content for blogs, social media, websites, and marketing materials that captivate and engage.
• Design Eye-Catching Graphics: Craft visually stunning graphics, infographics, and other design elements to boost our brand identity.
• Edit Engaging Videos: Assist in creating and editing compelling videos that showcase our products and brand stories.
• Social Media Magic: Help manage and curate content for our social media channels, ensuring our messaging is on point and our audience is hooked.
• Team Collaboration: Work closely with our marketing and product teams to ensure your content aligns with our goals and shines brightly.
• Learn SEO: Dive into the world of SEO and learn how to optimize content to skyrocket our online presence.
• Stay On-Brand: Make sure all content and design elements are consistent with ZöTok.ai's brand guidelines and voice.
• Research Trends: Keep your finger on the pulse of industry trends and competitor activities to inspire fresh and innovative content.

Skills and Competencies :

• Education: You're currently pursuing or recently completed a degree in Marketing, Communications, Graphic Design, B.des, Bfa or a related field.
• Skills: You have basic proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects & Premiere Pro, Final cut pro etc.,), Canva, or other design tools. You can write and edit like a pro and have a sharp eye for detail.
• Creativity: You're bursting with creative ideas and can think outside the box.
• Communication: You can clearly convey your ideas in writing and speaking.
• Team Spirit: You're a collaborative team player who can adapt in a fast-paced environment.
• Eagerness to Learn: You're excited to dive into new challenges and grow your skills.

Why join us?

Get hands-on experience in a cutting-edge tech company and see your work make an impact. Learn from the best in the industry and get guidance to kickstart your career. Work in a fun, inclusive environment where your ideas and contributions are celebrated.

Customer Support Executive

Location : Hyderabad - Experience : 1 - 3years
Openings: 2

Position Overview :

Roles & Responsibilities :

• Customer Support: Provide timely and professional responses to customer inquiries via email, chat, and phone, resolving issues efficiently and effectively.
• Product Implementation: Lead the onboarding and implementation process for new customers, guiding them through product setup, customization, and training.
• Troubleshooting: Diagnose and resolve product issues, working closely with the technical team to escalate complex problems when necessary.
• Customer Training: Conduct live training sessions, create user guides, and develop other resources to help customers fully understand and utilize Zotok.ai's products.
• Feedback Collection: Gather customer feedback on our products and services, identify areas of improvement, and communicate insights to the product development team.
• Customer Relationship Management: Build and maintain strong relationships with customers, proactively checking in to ensure they are getting the most out of our solutions.
• Documentation: Maintain detailed records of customer interactions, implementation progress, and support issues in our CRM system.
• Continuous Improvement: Stay updated on product changes and new features, and contribute to the development of support processes and resources to enhance the customer experience.

Skills and Competencies :

• Bachelor's degree in Business, IT, or a related field.
• Proven experience in a customer support or implementation role, preferably in a tech or SaaS company.
• Excellent communication and interpersonal skills, with a customer-first attitude.
• Strong problem-solving abilities and a knack for troubleshooting technical issues.
• Ability to explain complex concepts in a clear and concise manner.
• Experience with CRM and support ticketing systems.
• Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.
• Familiarity with software implementation processes is a plus.

Why join us?

Get hands-on experience in a cutting-edge tech company and see your work make an impact. Learn from the best in the industry and get guidance to kickstart your career. Work in a fun, inclusive environment where your ideas and contributions are celebrated. Balance your internship with your studies with flexible hours.